Scenario and competitive analysis
We engage in scenario analysis and competitive analysis of your current IT operation. We have expertise in setting up metric based IT operation to help build a professional IT operation. We use statistical methods to analyze if current operation is controllable and potentially ready for increased automation. We use analytical predictive methods to continuously improve quality and identify weak spots.
Solid IT operations
We help customers in building solid IT operations. If your IT availability is suffering frequent outages and hurting your core business then you can benefit from structured approach to identify the culprit (s). We help implement statistical analysis and advanced Control Chart methods to help improving availability and quality of service.
Further examples of work we undertake
Assessment of IT outsourcing contract
Analysis of IT availability
- Your current IT availability is evaluated and assessment given on where potential improvements may be achieved
- Roles and responsibility matrix evaluated
- Assessment of ITIL adherence including evaluation of Incident Management, Change Management, Problem Management, Configuration Management and Asset Management
- End-user availability, application availability
- Recommendations for areas of improvement
Vendor Management
- Stakeholder mapping
- Governance Structure – roles and responsibilities
- Contractual assessment:
- Areas of improvement
Analysis of Global Sourcing
- Assessment of FTE structure by competency
- Governance structure
- Recommendation of areas of improvement
Analysis of Service Catalogue
- Assessment of Catalogue descriptions
- Evaluation of measurement elements
- Analysis if SC successfully drives service goals consistently
Overall Health Check
- Assessment of IT processes and maturity of organisation
- Compliance of IT Delivery versus IT security disciplines
- Recommendations for improvement
IT outsourcing
- evaluation if IT outsourcing is a way forward for customer specific situation
- pro’s and con’s for IT outsourcing
- must do’s if decision to go forward is decided
- lessons learned from various industries (Retail, Distribution, Industry, Finance, Public)
Computational Thinking
The concept of Computational Thinking has gained momentum the last 10-15 years. The definition of Computational Thinking (CT) is grounded in Academia but is prevailing across many fields. CT is a fundamental skill that involves ideas like abstraction, data representation, and logically organizing data. But it is certainly much more and can be seen as a very useful framework to drive new opportunities and insights.